TERMS & CONDITIONS OF SALE

Payment Terms

1	Customer without approved credit facility will be required to settle their account before or on delivery promptly. Direct bank deposit or T/T is acceptable (subject to confirmation and bank clearance), and for banking details please contact our Sales Department on (02) 92813988.
2	Customer with approved credit facility may elect to use their credit facility , otherwise COD option may also be exercised.
3	All goods remain the property of Action Computer Services Pty Ltd until the amount is fully paid for.

Unpaid Cheques/Deposit

1	Bank charges for unpaid cheques/deposit will be the liability of the customer. A new invoice will be made to include bank charges and a 2.5% surcharge of the original invoice amount will apply .

Prices

1	Prices are subject to change without notice and prices listed are subject to stock availability.
2	Good and Service Tax (GST) will be added to the customer’s cost.
3	Prices listed do not include Freight charges ( see Freight below).

Freight

1	All freight charges are to be paid by the customer, however, customers are free to arrange their own pick-up.
2	All freight charges do not include any insurance charges, purchasers are responsible for arranging their own insurance. Action Computer Services Pty Ltd will not be held responsible for any missing goods or damages incurred during transit.

Goods Returned for Credit

1	Action Computer Services Pty Ltd has a 7 days (from original invoice date) money back guarantee on all products excluding special orders (items which are not listed on the price list and re-stocking fee will apply for accepted return). Goods must be in its original and un-open packaging for full refund.
2	A 20% re-stocking fee will apply to all goods returned after 7 days of the invoice date or not in its original and un-open packaging.
3	No return credit/refund can be made for any goods over 14 days of the original invoice date.
4	No return credit/refund can be made for any opened software programs, bundled packages and used consumables.
5	Freight charges on original invoice will not be credited on returned goods.
6	A RA# (Return Authorisation Number) must be obtained from our customer service department before any goods are returned. RA# can be requested by fax or telephone, together with a full description of the goods( brand, model, serial no., purchase date, invoice no., and the reason of return). The RA# must be clearly written on the shipping label, DO NOT ADHERE TO THE PRODUCT ORIGINAL PACKAGING, and a copy of the original invoice must be supplied.
7	Goods should be properly packaged for return as goods damaged in transit will not be accepted.
8	Action Computer Services Pty Ltd is unable to accept any returned goods that are not in their unmarked original packaging and incomplete “as new” condition.
9	A RA# does not guarantee either credit or replacement. It is simply an authorisation to return goods to Action Computer Services Pty Ltd.

Goods Returned under Warranty

1	All products are provided with 12 months warranty, unless otherwise specified.
2	Warranties are provided on Back To Base basis. Should on site maintenance contract be necessary/desirable, please contact us for further service arrangement.
3	Action Computer Services Pty. Ltd. reserves the right to charge a minimum fee (NFF - No Fault Found Fee) of $66.00 for any warranty goods returned with no fault found.
4	Action Computer Services Pty. Ltd. reserves the right to refuse warranty until all overdue amounts are paid.
5	Goods returned under warranty will be repaired or replaced with the same functionally product by Action Computer Services Pty. Ltd, at its discretion. Replacement products may be refurbished or contain refurbished materials. If Action Computer Services Pty Ltd, by its sole determination, is unable to repair or replace the defective product, it will refund the depreciated purchase price of the product.
6	This warranty does not apply if, in the judgement of Action Computer Services Pty Ltd, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any factory seals, serial numbers or warranty stickers removed or defaced. Repair by anyone other than Action Computer Services Pty Ltd or authorised personnel will void the product warranty. The maximum liability of Action Computer Services Pty Ltd under this warranty is limited to the purchase price of the product covered by the warranty.
7	A RA# must be obtained from our customer service department before any goods are returned (refer to items 6-9 under “Goods Returned for Credit” above).
8	Action Computer Services Pty. Ltd. will not consider that any software related problems, computer viruses, installation of software programs, software configuration and computer system re-configuration are under warranty. A minimum service charge of $66.00 will apply.
9	Freight charges for all warranty returns are the responsibility of the customer.

Indemnity

1	Action Computer Services Pty Ltd, its shareholders, management and staff are indemnified against damages, injuries, loss of profit, loss of data or any other costs arising from the use or misuse of any products purchased from Action Computer Services Pty Ltd.